Hannah Rose on why direct communication matters in clinical settings. Being clear about expectations, deadlines, and feedback is kinder than avoiding hard conversations. She references Radical Candor and the principle that unclear communication leaves people guessing and frustrated.
Clinicians are more likely to, or billers, practice billers, practice managers, et cetera, walk on eggshells and lead with fear when there are unclear expectations. Clear is kind. Something to think about is how do you operate with any level of like conflict or discomfort? Do you tend to be, I'm just gonna tell you how it is? Do you tend to be completely avoidant and people pleasing? I have always had a tendency to go to the avoidant people pleasing conflict side. And so going into a leadership role, Radical Candor was a phenomenal book, and Clear is Kind, Unclear is Unkind. Can we set realistic expectations by communicating them?
