Corey's Road To 5 Stars (with Corey Artz) #BusinessPodcast #Franchise #Shorts #Australia

So if I, if I speak to a customer from the moment I meet and greet them. So, so my philosophy, and I've spoken to the girls who by the way are absolutely fantastic in the office about this. I've got a, I know we have a two hour rule, I've got a five minute rule, so I drop everything, I drop tools and I'll ring a client straight away. And even though I can't have an in depth conversation, look guys, just, I'll give you a call back in five minutes sort of thing, it's making that experience for them, it's educating them, it's telling them what you're going to do, it's telling them what they can expect and it's asking, it's asking for the review. So it's saying, listen Mr. And Mrs. Smith, hey look, if you think I've done a fantastic job, would you mind doing me a huge favor which is going to help me grow my small business? I always mention the word small business or small family run business. Would you mind giving me a review on Google and could you do me a bigger favor? And if you've been unhappy with anything I've done, can you please let me know on.