A first-person anecdote describing a small business pivot from a test-and-tag service to a franchising model. The speaker recounts telling their sole employee the business is now a franchising business, while relying on a hired technician who generated most revenue — who then quit immediately via text.
I still remember Stacy was we were doing the franchising. We had the business going for a number of years. It grow into a successful business. And it was ticking over and it was great. And then I'd said one day to my only employee, Taylor, we're no longer a test and tag business. We are now a franchising business. That's it. We're a franchising business. But we still had a staff member. We'd hired a staff member to be our technician who was going out and doing the testing, and he was bringing in the vast majority of the income. And we get a text message from that staff member saying, hey, I quit, and effective immediately.
