Jarrad Goulding leads a franchise training week in Auckland for new pest control, cleaning, and electrical test-and-tag partners. The first three days cover business operations and marketing, then three days of hands-on work with real customers before the franchises open. Trainee Sam credits staff Ruby and Lily for their patience through the process.
Questions this video answers
Auckland
Three days
Three days
Next week (after the six-day training period)
Chapters
So Jarrad, do you want to just explain where we are and what we're doing this week? Yes. So we're out here in sunny Auckland and we're here to train up some of our newest franchise partners. So in this training we've got franchise partners from all of our divisions. So we've got our pest control, cleaning and our electrical test and tag. And what we're going to be doing is taking through the first three days how to run their business, how to use accounting, a software bookkeeping, local area marketing, how do you use all of our tools, our resources, what support's available to them after we've completed those three days? From there we're going to be handing them off to their trainers where they're going to be going out to be doing real jobs with real customers for the next three days. They can get that hands on experience from there. Next week the business is officially open and they're going to be off and running. They're still going to have all of the support from our support center and all of our trainers to be able to help them because especially in those first month that's to have the most questions and I had renders of this problem and that problem, all the rest of it. So we find that that's where our franchise partners need the most help. But we guide them through that process from there. So that's pretty much the plan. Okay, so let's not talk about them then.
Yeah, I think Jaron's very professional in how he approaches it and also very down to earth as well. He comes across just relaxed type of person but also comes across those important points as well, the training. Be honest with quite impressed. I'm quite impressed from the day one when I started a conversation with you guys, especially thanks to Ruby and Lily. They really, they have a really good patience. They have answered my all questions and then it turned me really up. You guys are pretty amazing.