A short instructional video for franchise partners explaining what to do when they get stuck on a job. The speaker (Jarrad Goulding) lists three practical support options: call the expert support line, post photos/videos to a divisional WhatsApp group for peer help, and watch in-app training videos featuring the speaker or other trainers.
What if I don't know what to do while I'm out on a job? Yep. So there's a number of different things our franchise partners can do. If they get stuck when they're out on a job, first thing they could do is give us a call. We've got experts that can assist them in any technical side of things. They also have a WhatsApp group where all the franchise partners for that division are in there and can help each other out all day long with whatever problems they've got. They can upload photos or videos or this is the issue I'm having. What do you guys know? And they're the team that are quite often on the front foot and out there in the day to day doing that stuff all the time. So they're a great resource. We've also got online training videos, all in an app, so people, franchise partners can pull that up, have a look at a video of myself or one of the other trainers doing that exact service and go, right, that's how I do it. So there are a number of different ways that can assist people when they get caught out inside.
