Jarrad GouldingCEO & Founder, The Local Guys · Founder & CEO at The Local Guys - Supporting over 100 franchise partners around Australian & New Zealand in the service industry.

What's the deal with our WhatsApp groups?

Name: What's the deal with our WhatsApp groups?
Uploaded: 2026-02-25T02:11:29+00:00
Duration: 39 s
Channel: Jarrad Goulding
Description: In this short excerpt, Jarrad Goulding explains that a WhatsApp group was initially launched within a single division to address technical, day‑to‑day…

25 Feb 2026 · 1 min

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In this short excerpt, Jarrad Goulding explains that a WhatsApp group was initially launched within a single division to address technical, day‑to‑day cleaning challenges. Because the pilot proved highly effective, the group model was expanded to all divisions, creating division‑specific channels where franchise partners can post photos of problem areas, ask for advice, and share practical solutions. The result is a cohesive, peer‑to‑peer support network that enables franchisees to help each other solve cleaning issues in real time.

Chapters

Jarrad Goulding, what's the deal with these WhatsApp groups? So the WhatsApp group is started in one of our divisions, and it was so successful that we brought it across all of our divisions. Um, they're division-specific, and they're about the technical side of the business. So you might have a cleaner out there that's struggling to get a particular, um, area cleaned in a house. We— they can jump on there, take a photo, show it to the rest of the franchise partners who are always on the, um, front lines every day. I dealing with those same sorts of problems. They can be— they all help each other out, and it's just a really cohesive group that just— of franchise partners helping franchise partners.