Jesse Pujji explains how founders need to update their communication preferences as they scale. He describes shifting from wanting to be copied on everything to receiving synthesized updates instead, and shares how he tested a calendar workflow for six months before scrapping it for something new.
How does someone whose user guide says, I have never once said don't include me on a message, suddenly telling people I don't wanna hear and I don't wanna be included and not have people feel what I felt, which is like, maybe there's something off in our relationship?
Yeah, I don't know. I gotta update my user guide. It's like I need a software update for myself. I'm like, I don't wanna, I don't know. I don't actually wanna see every message. I actually really want some synthesized information and I wanna figure out how I can be helpful and I can dive in when I need to be told, you know, hey, dive into this and be helpful. I'm experimenting constantly. I think that's probably one of my best and maybe worst things. In fact, like I did this calendar thing and I'll— it's— we done in 6 months and I'm like, oh, I'm changing the whole thing, guys. I didn't like it and here's why. And it wasn't working. Now we're gonna try it this way.
