When you get a negative Google review, you can't delete it, so reply publicly instead. Stay calm and generous, acknowledge their experience, and offer to help. One bad review barely matters if you have many others.
So you got a negative review online. What do you do about it? First of all, you have to know if you're getting reviews on a regular basis, it's not going to tank your reputation. If you only have one review and it's negative, that might be a little bit of a different story, but really that's only because there's nothing else to compare it to. Okay, so what do you do? The first thing you want to do is respond to it. If you get a negative review on Google My Business, you can't take it down. You have to respond to that, and you want to be as generous and open-minded as possible. Acknowledge the person's experience, offer to help them, see what you can do to make it up to them, even if you don't necessarily agree with what they're saying. A public fight on Google is never a good idea, so respond to it. Don't ignore it. Remember that you cannot take it down and offer to help them out in the best way that you can.
