Melissa DlugoleckiCoach empowering consultants to scale without ads

Focus Less On Selling And More On This (To Make Sure)

10 May 2026 · 0 min

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In this brief dialogue, Speaker A asks Speaker B to identify the top actions taken to improve user retention. Speaker B highlights two primary tactics: enhancing the onboarding experience and clearly setting user expectations. The conversation underscores that a well‑designed onboarding process and transparent expectations are seen as key levers for keeping users engaged over time.

If you had to pick 3 or 4 things that you did to increase your retention, what would you say kind of like some of those are?
Well, number 1 was onboarding experience.
Onboarding experience. Specifically, not just that, but like—
Setting expectations.
What you got out of it. So setting expectations. Totally. Yeah.
Having really clear structure for where to go for what. There are so many places people can go to get support. How do you bring all of that with the value and not have it feel overwhelming?