Myriam HadnesFounder and CEO, workshops.work · Behavioural Economist | workshops.work | Host of the Unprofessionalism & workshops work Podcasts

How Can We Deal with Conflict? #shorts

12 Aug 2022 · 1 min

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1:00

In this short video, the speaker outlines a practical approach to handling conflict that arises during meetings or workshops. The core problem identified is that conflict often emerges when participants feel unheard, leading to emotional escalation. To mitigate this, the speaker recommends three key practices: (1) ensure every participant has the chance to contribute without interruption, (2) avoid immediate reactive comments and give speakers time to digest, summarize, and synthesize their thoughts, and (3) deliberately slow down the overall pace of the discussion. By giving space for individual expression and reducing the speed of interaction, facilitators can prevent conflict from escalating and maintain a constructive environment.

Chapters

How can we deal with conflict when it happens in a meeting or a workshop? Usually it appears when individuals don't feel heard. They contribute something, they have an opinion, and nobody really reacts to it. So in order to get the emotions out and to avoid the fire really taking over, make sure that everyone can contribute and avoid the first reactions, avoid immediate comments on what has been said, and then you get into a ping-pong. So make sure that everyone has the opportunity to say whatever they have to say, independent of all the rest, and then give them a little bit of time to digest, summarize, synthesize, make a bottom line, and then everyone can reply. So by taking the pace, the speed out and the pace down, you have the best opportunity to manage the conflict and avoid bigger impacts.