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In this introductory segment of the Never Been Done Before 2021 conference, Diana Liu and Candace O'Brien, co‑founders of the boutique innovation firm The Six, present their 90‑minute interactive workshop titled “The Perfect Facilitation Storm.” They frame the session around the worst‑case workshop facilitation scenario—when everything that can go wrong does—and promise practical ways to survive such a storm. The speakers outline their professional backgrounds, emphasizing nonlinear thinking, leadership, and human‑centered design. The session will focus on two core learning areas: (1) not taking facilitation challenges personally, and (2) recognizing and operating within one’s span of control, while also providing concrete actions to navigate the crisis moment.

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