In this interview, Dr Darshan shares the transformative results his dental practice has experienced after adopting Performia’s High Performance Recruitment System. He explains how the system overhauled their advertising, candidate attraction, screening, reference checking, onboarding, and training, leading to faster induction, higher individual and team productivity, a joyful team culture, and a marked increase in profitability over four years. Darshan also describes a strategic shift away from hiring candidates with prior dental experience toward recruiting motivated individuals from other backgrounds, noting that with proper training they become independent contributors within two months. He emphasizes that the structured hiring process reduces managerial stress, breaks the cycle of constant staff turnover, and recommends that other business owners invest time in learning and implementing such a system to reap long‑term benefits.
Chapters
Hey Darshan, always so much fun seeing you. You've been a Performia client for several years now. You started your journey with the performance hiring training and then continued with really maximizing and implementing that in your business. What I really want to know is, what was the impact to your business? How did you feel the difference from doing this course and implementing it?
Well, I think Performia has been an amazing tool in my practice journey. Since I've started, the best thing I like is that how we advertise has totally changed. We have been able to attract a lot of candidates, a good pool of candidates, and we know now how to screen them well so we don't get the wrong candidates in the team to begin with. The way we do reference check has changed as well. It's very, very thorough, and also it's less stressful now because we have a system in place. After we have hired these candidates, we see the difference that how quick they are in terms of training and induction. And the management of these candidates has been a breeze because once you have these performers in your team, there's not much of a management required with these people. And these candidates have so much initiative and they're so efficient, the productivity individually and as a team is amazing. And that's why we can see in our team, which is full of performers, the efficiency has gone really high. And that actually even reflects in our numbers, that when I see the numbers in last 4 years, has improved a lot in terms of profitability. The team environment as well, more than profit, I would say the team environment is so joyful and so pleasant that everyone gets along so well. And it's a collaboration to achieve the same goal for the whole practice. And everyone has this drive to make the practice or the business succeed. And they all play their own role. But also at the same time, they are true team players. And since Performia, I can see the difference, what our team were before and what it is now. I have less stress about staff issues or any, even like for hiring, for example, because now that we grow so fast, I have to hire very frequently, and it is not a problem at all because the system is in place and the step-by-step process makes it so easy to attract good candidates and screen them well, onboard and train them, and there you go. Then they just get so much work done in short period of time with amazing culture in the practice. And I guess the, the way that Performia has been teaching this whole process has been phenomenal. I have had amazing results, as you know, over the years now, and I would continue to be using Performia as well in in years coming. And even with a lot of my friends, since I've suggested them to use the services and learn about the performance hiring, I've noticed a lot of good results for their businesses as well. So yeah, totally, I'm totally impressed how the system works.
Amazing, thank you. And what's your message to businesses? We hear this a lot in the dental industry, But we also hear it in a lot of other industries. But let's talk dental specific. They say there's a shortage, there's no one out there, or, you know, they start to just kind of go and hire this specific dental background people. What's your message to that on the topic of skill shortage?
Well, I can tell you, since doing— learning about Performia, my perspective has totally changed. When people say there are no candidates, there are no good candidates, and I say, are you serious? I see good candidates everywhere. I can actually even do production check just in talking to waitress or the cashier at the store or anywhere, and I can tell that this person will be a good hire if they apply to my practice. And
for your dental positions?
Oh, 100%, because I'm not hiring anyone with dental experience anymore. We're done. We stopped that a few years ago now.
Why did you stop that?
I do not regret it at all because it, it has been a challenge for a lot of people to change if they have prior knowledge and experience, for them to change and adapt new things. It's not easy for a lot of people, I, I realized. And there are so many candidates out there who haven't been into dental industry and and would love to get into dental industry if they have been given right opportunity and right training. And once we hire these gems, which are— who are really keen on learning and hungry on getting new experiences, we see them flourish. We see the training is finished less than 2 months and they are working independently. taking initiatives, and the whole team is happy. So all I would request to fellow business owners is to just take some time, take some time to learn this, to implement it, and then you will reap the benefits later on. It's that initial investment of time you need to, to give in order to achieve the result. Because otherwise you will be in this whole cycle where you keep losing the staff or firing the staff, getting another person, having the same issues again, firing them and getting new people with dental experience. They don't fit, they don't get along. And then you— it just, just, it just— you keep repeating on this cycle.
Hmm.
To break that cycle It's time now to learn about the hiring because that's going to help you in long term. And this time is to screen them, train them well, have a proper training system, which is very, very important because once you have a proper training system, your onboarding will be shortened so much. And if you have right candidates, if you have performers in your team, you will notice that the training is so much shorter. The induction is so much shorter and they will pick up things on their own without even you intervening or telling them what to do. So I think the time which we— most of the business owners are quite time poor, I see a lot. But it's just like anything, it's investment of money or investment in time.
