Dr Becky Chen recounts her three‑year journey with Performia, beginning when her husband discovered the program on YouTube. After attending an introductory training, she describes the recruitment framework as a completely new, streamlined, and more predictable approach that gave her confidence in hiring quality candidates. Throughout her experience, she highlights the ongoing, hands‑on support from Performia staff—particularly Gareth and Negar—who are readily available for troubleshooting, reviewing hiring processes, and interpreting personality assessments. This support extends beyond initial hiring to address issues that arise with new team members. Chen explains how the Performia methodology has transformed her team management: they now measure performance more rigorously, set clear challenges and goals, and have seen a noticeable boost in productivity.
Chapters
I started my journey with Performia coming up, I think, about 3 years now. Mm-hmm. And yeah, at the beginning, you know, I stumbled across it. It was actually my husband that found the, you know, found it on YouTube. And then after that, you know, I went to the first training. And when I did that, it was just, yeah, it was just a completely new concept. It was great because it was something that, you know, they introduced a lot of ideas that I'd never thought of before when it comes to recruitment. It made things a lot more streamlined. It made the process a lot easier. And also it made things a little bit more predictable as well, so that, you know, when I actually did hire somebody, I knew whether I was getting myself— you know, I was fairly confident that I've got a good egg, that I didn't just have like a flop of a hire. So that was great. And of course, along this journey, Gareth and Negar, they've both been great. And especially Negar, she's— I've spent a fair bit of time with her and she's always available if I ever need to call her to ask her about something. It's always been great. The support that I've been getting from Performia isn't just just for hiring. There have also been times where, you know, I might have hired someone and then things may have cropped up throughout my journey of working with these, the new person or the newer hire. So the journey that I had with Performia wasn't specifically just about hiring. So obviously a huge part of it was about hiring, but at the same time, if I had hired someone and, you know, they had been with me for a little while, if I needed some troubleshooting, I could also call Negar and she would help me with that as well. So, you know, sometimes it might be a matter of going back and being like, okay, well, you know, where did you, what processes did you go through at the time when you were hiring? Or we can have a look at the personality checks and see, you know, what are some of the tendencies that's come up? And, you know, how did you, what sort of conversations or expectations did you set with the team member before they onboarded? And then from there, I can then navigate through that, which helps with my journey with that particular employee as well. So it has been great. I think it has really transformed a lot of the ways I run my team as well. We're measuring a lot more and we have a lot more challenges and goals that we set for the team members. And it's— and just by doing that, it's made the team a lot more productive as well.
