In this client testimonial, Rush (Director) and Shah (Practice Manager) of Back in Motion Balwyn discuss how the COVID‑19 pandemic caused staff turnover, reduced client flow, and forced the clinic to rethink its hiring and team standards. Through a referral from another director, they connected with Performia, completed a discovery session with Negar, and enrolled in Performia’s Performance Hiring Training. The training, delivered via videos, PDFs, and supervisor calls, taught them to replace gut‑based hiring decisions with a structured, data‑driven process that collects and analyses objective candidate information. Shah describes how this approach reduced bias, improved candidate selection, and even reshaped how they manage existing staff to maximize performance. Both express strong confidence in the new methodology and view the training as a pivotal improvement they wish they had adopted earlier.
Hi, my name's Rush. I'm the director here at Back in Motion Balwyn.
I'm Shah. I'm the practice manager here. We've got an awesome team of physios and admin. And then during COVID we had a lot of challenges with staff leaving and shifting around. We had a drop in clients coming in. So our whole business, you know, had to just navigate through those changes. So now that we're coming out the other end, we wanted to uplevel And yeah, create a team that was fresh and just taking it to the next level and a higher standard. So Roushab actually learned about Performia first.
Yes, I found out about Performia through another director who works in Western Australia. He mentioned that he had been using the team at Performia to help with his new hires and found it very beneficial. And so we got in touch, we went through some of the training, and have been using Performia.
Yeah, so it was Nick. He told us about Performia and we got in contact. And Negar contacted us and we did a discovery session just to learn about what Performia are about and what they offer. And so I loved it straight away and I signed up to the training. enlisted Performia to help with recruitment as well, or, you know, screening of our candidates that were coming through with their resumes because we're looking to hire and we're growing and expanding. And so, yeah, just a bit about the training. Absolutely loved it. Before the training, I think I thought I wasn't too bad at recruiting. And then I went through the training, I'm like, oh, there is so much to know. So much to learn. And so now it's less about gut feeling and hunches and making decisions based on little things you see in the interview. And even when, you know, we get people to come in and shadow and see the clinic and be with us for a few hours, and I thought that was a thorough process, but you are making snap decisions and judgments on people with only a very limited amount of information. And so what Performia has done is it's just shown us how to collect data and then analyze it in a very objective way. So we're not biased in any way coming from our own judgments of what we think a good employee is. It's coming from just facts and figures and getting a lot of data from each candidate to make a real informed decision about whether you go ahead with them or not. And so it's just a very structured training. The training is amazing because there's a lot of different ways the information is given, like videos and PDFs. calls with your supervisor. So it's really dynamic training. It was easy to get through in terms of the flow. It's a challenging course because, you know, it's challenging your assumptions and things that you normally think you've got to kind of flip on its head. But yeah, coming out of it the other end, I just wrapped up yesterday with Negar. I feel so confident now being able to pick candidates with the method that I've been taught. And even with the current staff that we've got now, it's just rethinking how we manage them and look after them in the best way possible so that we can all kind of perform at our peak at work. So it's just been really an amazing training. We're looking forward to the recruitment cycle.
I think it's a training that I wish we had done—
Yeah, 6
years ago when we started. Yeah. It's been a positive experience.
Yeah, yeah, it's been absolutely amazing. So yeah, our next steps now is moving ahead with the recruitment phase, which, yeah, I feel very confident that Performia is going to help us with that, and it's going to be better than ever before.
