Nicolas Cole argues that business advice only works if it fits your situation. Firing a difficult client makes sense if you have other income, but not if they're your only revenue. Every decision depends on your personal context, not generic rules.
Chapters
It's never a bad idea to overdeliver. Overdelivering is always a good idea. It's a bad idea when you choose to overdeliver for a client not paying you very much while simultaneously not being able to pay your rent. That's what makes business decisions so difficult because every single decision is context dependent. It's like if someone says, "Cole, do you think I should fire my difficult client?" Well, the answer completely depends on the context. If you have one client and that one client is paying your rent, should you fire your one client? Probably not. You should figure out how to make it work. Even if they're really difficult. But if you have 10 clients and you're really profitable and you just have one really difficult client who's annoying you and the difference in monthly revenue doesn't change your life at all, you say, "Cole, should I fire this annoying client?" I would say probably. It's the same question, but two different answers based on two different situations, two different points of context. So that's why one of the things that I really hammer home for everyone is like, here's how to think about making decisions. But ultimately, the decision you make is extremely subjective to your own individual circumstance.