A short conversational video (Real Estate Team OS, Oct 13, 2023) about operational discipline: document everything, do what you commit to, then inspect and improve. The clip emphasizes inspection as a regular audit of team activities (e.g., agents calling leads daily), using consistent, recurring checks and data review to verify compliance and measure effectiveness.
You've got to document everything that you do and you have to do what you say you're going to do. And then you have to inspect and improve it.
I love that breakdown. Let's spend a minute on inspection, because I know that's an area a lot of people struggle. Like, how I don't have the time to look at all the detail. How do I know what's important enough? Like, do I set alerts to surface things, like talk about what inspection means to you and kind of. And maybe even how that's evolved.
And with our team, I mean, it's really inspecting consistently because over time you are going to see the data. And when you're doing certain things, you know, you say, hey, this is what we do. Every morning our agents are supposed to call all of their leads that are in their leads to call today and they're supposed to do an activity. So then you go back and you audit and see and inspect that they're doing it and are they having success with it?
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