An assistant can become Director of Operations if they shift from reactive to strategic thinking. Before promoting, they should generate about three times their salary in gross commission income and understand P&L, leverage, and KPIs.
Approximately three times the assistant's salary in gross commission income.
Is your assistant ready to serve as director of ops? Here's a mindset and some behaviors to look for.
If I am the assistant and I'm thinking, gosh, I'm starting to feel pain, I can't get all the things done. I could be contributing at a higher level if I had some leverage. The way my mind would go is let's look at the P and L. What does our P and L tell us we have available? Am I generating three times my salary in gross commission income? If I hired somebody, how much would we have to generate? How much more would we generate and then build KPIs for that? And be very intentional about that versus an assistant mindset might be oh I'm so stressed, I'm overwhelmed. We really need to hire help. Someone who thinks in the first manner. That's a director of operations.
Much more with real estate operations expert Christy Belt Grossman on real estate team OS.
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