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This YouTube video (Real Estate Team OS, uploaded Aug 17, 2024) features Lisa Ryan describing practical ISA (Inside Sales Agent) team operations. Key points in this excerpt: an ISA is expected to make ~1,000 calls per week (~200 per day) while working a large database (~35,000 leads); inbound calls (the "bat phone" handling new incoming leads) are reserved for ISAs after a three-month period; ISAs alternate between inbound-days (bat phone) and outbound/nurture work on other days, allowing databases to grow when not on inbound duty.

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