Imagine not talking to a lead until they’re 100% ready to go? 🤯

So our brokers do not touch a lead unless it is a booked appointment. They confirm that they don't have an agent and if they've talked to a lender, either they hand them to ZHL or they hand them to our in house lender. Agents aren't worried about answering the phone calls and jumping out of the shower to grab a call. The concierge do all of that. They do the full scope and they send them properties. They book the appointment, they do everything at the very beginning and then they follow up with them the next day. Hey, how did your showing with Tina go yesterday? Was you guys a good match? Do you want me to send other properties? Do you want us to book something? And then we have our assistants within the concierge that if, if you hit a certain tier, you have them in the CRM that they are actually following up with your clients and they're an assistant. On top of that we have re engagement concierge. We have seller concierge. There's like seven or eight of them now. They are there 24 seven.

Go inside a high standard, high accountability and high performing team with Christina salcedo on episode 62 of Real Estate Team OS.