Short excerpt from a YouTube interview (Real Estate Team OS, Oct 6, 2023) in which Laurie Finkelstein Reader emphasizes that treating people with inclusion and respect is non-negotiable. She recounts ending a coaching relationship after witnessing a coach speak poorly to a team member and stresses that staff and agents are as important as external customers.
I had one of my coaches they were, they were coaching me in a, in a, on an entrepreneurial side of our business and we were in a meeting and it was a leadership team and I didn't appreciate the way the coach who was a fantastic coach spoke to one of my leaders and it really rubbed me the wrong way and I got to see who she really was potentially and I had to part with them because I'm very married to how, how you make people feel. Do they feel included? Do they feel a part of it? Do they feel equal? Like that is a non negotiable for us. So when you're running a business, a real estate team in my case and you've got a hundred plus people in your company and we want to grow at two hundreds that real estate agent and your staff are just as much your customer as the consumer and it's just as important to me that our staff and our agents feel the same.
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