Shea Herron warns that teams underestimate the time needed to maintain new tech. Before adding tools, define clear SOPs and confirm your team has the bandwidth to sustain them, or the investment won't pay off.
It becomes hard to evaluate and I think easily forgotten is how much time is it truly going to take to update the system and maintain the system and like you said, troubleshoot a broken report. Because as operations professionals, we can sometimes really think that something's a great idea because it's going to give us a higher level reporting, or a higher level of transparency about our business, or give our agents more tools. But it can easily become something that makes over overall, the organization less efficient and kind of heavy in a certain area, making sure that you really clearly understand what the whole SOP would look like if you did implement that tool, and that you have the resources, a to carry out all of that sop, and b again, that the result is going to be worth it.
Get helpful tech insights with Shea herron on episode 43 of Real Estate Team OS.
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