Thinking of hiring from outside the industry? #podcast #realestateagents #realtorboss #realtor

When you bring in an OPS leader from outside the industry, one role they can play is chief of staff.

I worked across internal and external stakeholders to really give my executive that bird's eye view, that kind of lighthouse of everything that he needed at the time to organize his week, get the insights he needed from different department leads. And I predicted, and I was right, that as she continued to get busier, she needed to be able to trust those different department leads and have a bit of a dependable rhythm of information. Where we got to a place where we had really detailed once a month operating meetings that had the same insights presented, so that we had consistent reports, consistent things that we looked into different key performance indicators. Whereas before that was done more ad hoc, more on the way.

Jeff is serving the Heaps Estrin team and helping them scale in our full conversation on real estate team OS.