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Excerpt from a Real Estate Team OS YouTube episode ("What do other teams CRM’s look like? 🤔"; episode references include Jessica Boswell on episode 60). The speaker describes an extensive smart-list build-out and multiple lead pipelines (pond system, 7-day leads, 30-day leads, "shark tank"), praises tools that surface high-intent behaviors (e.g., repeated listing views) and emphasizes investing in higher-quality, white‑glove resources for agents despite higher cost.

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