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Why you should build and not outsource 🛠️

Name: Why you should build and not outsource 🛠️
Uploaded: 2024-12-02T03:56:52+00:00
Duration: 50 s
Channel: Real Estate Team OS
Description: Short transcript excerpt from a Real Estate Team OS episode where COO Chris Vandervock, Director of Operations Shannon Yousefi, and CEO Kyle Whissel…

2 Dec 2024 · 1 min

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Short transcript excerpt from a Real Estate Team OS episode where COO Chris Vandervock, Director of Operations Shannon Yousefi, and CEO Kyle Whissel explain why Whissel Realty builds internal operational teams (agent concierge, listing management, transaction coordination) instead of outsourcing to virtual assistants or staffing agencies. The speakers argue internal operations are non‑negotiable and reduce distraction for agents while providing consistent services.

Chapters

So I had a director of sales at the time about two and a half years ago and she was really adamant. I have a staffing agency for vas and she's like, we just need to place one for every agent. And I was like, I don't hate the idea, but I hate the idea. I like what it provides for them. But like we can't dismiss the distraction that we're creating. Like, we don't say go hire your own tc. Yeah, we're going to build a badass TC department internally and you have to use it. We say, hey, we were about a badass listing management team and system. You have to use it. That's always existed here. Most successful teams. That operation is non negotiable.
Learn more from COO Chris Vandervock, Director of Operations Shannon Yousefi and CEO Kyle Whissel about how and why they built the agent concierge experience and how it benefits agents. It's all in one special episode this week as we go inside Whissel Realty on Real Estate Team OS.