A short instructional transcript showing how to use the Return and Exchange feature on a SalesVu point-of-sale (POS) system. The speaker demonstrates adding products, locating past orders (by receipt or order ID), processing returns (restocking inventory), performing exchanges by adding items, and issuing refunds as store credit via SalesVU gift card and Loyalty Module.
Today I'm going to show you how the Return and Exchange feature works on the pos. Let's go ahead and start by adding products to an order and then I'm just going to proceed to pay. And then now we're going to do the Return and Exchange. Click on the two arrow buttons at the top. The customer provides a receipt. You can search the order through this filter. If they don't have a receipt, you can click on the icon under the X. For this one, we're going to search through the order ID and I'm going to put the number nine in search order. Remember to make sure that the date matches the transaction. If you want to do an exchange, add the product of your choice. In this example, we're going to do a return. We're going to click the R icon and then it will be restocked to the inventory and then click on Return. Returns are issued through store credits, so just enter the customer's information and click on Issue Store credit card via SalesVU gift card and Loyalty Module. Click yes and that's how you refund a customer for watching. Please let us know if you have further questions.
eCommerce, point-of-sale (POS), ERP and Data Analytics platform for retail and restaurant businesses
