A single-speaker tutorial from SalesVu Technical Support that walks through the Welcome app main (home) screen. It explains the resource map (color-coded occupied vs free resources), floor switching and refresh, the waitlist (fields shown, how to notify and seat customers, add to waitlist, full-screen waitlist), and the appointment/reservation area (view/add reservations, full-screen). The speaker also points out controls for managing floors, settings, integrations (Townview, Square) and 24/7 support contact options.
On the main screen of the welcome app you can see your default floor with its physical resources. The red resources are occupied and you can see on the timer how long has the customer been there. While the green resources are free, you will see the number of occupied and free resources in the upper left hand corner. From here you can switch to any other floor that you have set up. You can refresh this page using this refresh button, especially if you want to reflect changes that you are making on the backend the web portal. On the right side of the screen you can see a quick view of the wait list. In the wait list there are details about the customer waiting such as their name, minutes waiting, quoted waiting time and floor at which they're waiting. You can use the phone button to notify the customer by text when the type of resource they're waiting for is free and then seat them at the resource like this to occupy the place. On the virtual resource map, you can use the plus button to add a customer to the waitlist and you can also switch to a full screen waitlist view. Below the waitlist you can see today's upcoming reservations. In the appointment section you can see details about the reservation like the start time and end time customer name and the service. From here you can add a new reservation or you can switch to a full screen appointment reservation view. You can collapse this entire tab for a larger floor view. From this main screen you can also start a chat with our support go to manage all your floors and open settings or you can configure your townview listing or connect with Square. If you have any questions about the welcome app, you can reach us by phone, chat or email 24. 7 We'll be happy to help you.
eCommerce, point-of-sale (POS), ERP and Data Analytics platform for retail and restaurant businesses
