A SalesVu Technical Support video demonstrating the "Word of Mouth" premium feature. It explains how businesses can create group-deal campaigns (friend/family offers similar to Groupon without commission fees), activate them in the backend, and how customers discover, purchase (login via phone + OTP, enter card), share personal links to recruit participants, and receive redeemable gift cards once the minimum participant threshold is met. The video emphasizes organic growth and no ad spend.
Welcome. In today's video, I'm gonna walk you through one of the best features for turning regular customers into ambassadors. The Word of Mouth program engages existing customers to spread the word by offering friends and family group deals similar to Groupon but without the commission fees. This feature rewards loyal customers for engaging their community by offering gift cards at a discounted price that can be unlocked when a set number of participants buy in. After you have created your Worth of Mouth campaign in the backend, all you need to check is that this is active. After the deal has been saved, regular customers can browse your website, click on the tab called Group Deals and discover the new offers. The latest offers are going to be displayed on this page at the bottom. In there they will have to click on View Deal to get all the details. Customers can access them individually and they can also review all the information that is needed to become the promoters of this deal. To do this, all they need to do is click on Buy this Deal and then the page will redirect them to either create an account or login. In this example we are going to log in with our phone number. After typing it, it will ask us to send a one time password. When we send a one time password it will take a couple of seconds to come to our phones so we can enter it and then proceed to log in from here. The customer will need to enter the credit card details if this is their first time logging in and also it's very important to notice that they will only get charged the full amount if they reach the minimum number of participants. Once this is completed, the deal will get accepted and they will become the campaign leaders where they get a personal link to share with friends and family. This link will also be available in their emails ready to be shared on any social platform they prefer. In this example what we're going to do is copy and paste this link on imessage so we can send it to a friend. One of the highest benefits of word of mouth marketing is that campaign leaders can utilize their social media platforms to reach out to more customers so they can all enjoy discounts for present and future offers. When the necessary number of people joins the deal. If the number of participants is met before the deal ends, all customers will get an email with the successful deal confirmation and the gift card information. Lastly, one of the biggest benefits is that this gift card can be redeemed for pos kiosk or online transactions. To conclude a successfully organized word of mouth program is one of the best ways to exponentially grow your customer base reward loyal users for recruiting new customers. And the best part is no ad spend needed to reach new people. Thanks.
eCommerce, point-of-sale (POS), ERP and Data Analytics platform for retail and restaurant businesses
