Summer Chang helps businesses scale operations through standardized processes and clear communication. She secured a $300,000 government catering contract delivering 500 lunches daily for 10 weeks, renewed twice, and managed eight events in one month serving 30 to 600 guests each.
What are some of the long-term gains your clients are currently benefiting from by partnering with you?
The long-term gain after the operation system is settled, we move into the scale of the operation, testing the capability of the team, the space, how big the event we can take on. how many people we can serve. So take this catering business, for example. Yeah. I helped to apply and secure a government contract. So that contract revenue was $300,000. It's 10 weeks for Oakland Summer Lunch Program. I'm based in Oakland, California. So it averaged 500 lunches per day with snacks and drinks. We have done it for 2 years in a row, so I believe we will continue. Second example is I organized— the high time is I organized 8 events in a month, from 30 people to 600 guests event. So the system is really important, you know, the system needs to be standardized. And then there's checklist for every part of plane operation, and there's confirmation. And within the confirmation, it's like you need to have this open channel of communication. You need to be able to reach the channel command to make the decision. There's urgency happening.
