A short monologue arguing the speaker delayed mastering core business processes (underwriting, issuing, retention) by focusing prematurely on training and recruiting others. The speaker suggests that concentrating first on learning and systematizing the business would have allowed later recruits to be taught established processes rather than learning alongside the founder.
So the second reason is we delayed the process of mastering the business because we were so distracted on trying to train and recruit all these other people. If instead of focusing on everyone else, we had just figured out the business, figured out how to underwrite, figured out how to keep business issued and retention and all of this other stuff, then a few months later we could have brought all these other guys on and taught them stuff that we already know instead of just teaching them things as we learned it.
