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Timothy Schucker explains how to make clients comfortable reaching out. Give them business cards and fridge magnets, tell them you welcome calls, and use language that builds trust. Remove every barrier between them and you.
Timothy Schucker explains how to make clients comfortable reaching out. Give them business cards and fridge magnets, tell them you welcome calls, and use language that builds trust. Remove every barrier between them and you.
Make yourself extremely easy to contact. You got to give them business cards, mail them business cards, make sure they have your contact. They should have digital and physical business cards. Something to put on their fridge, like a fridge magnet. These people should never have a question of how to contact you if they have an issue or a question about their policy. You also want to set the expectation that you are available if they have questions. Because a lot of people, even if they have your contact info, they'll feel weird about calling you almost as like, you don't want to take their call. And so you need to make it very clear that, like, I'm going to be the agent that's going to serve you. If you have any questions, do not hesitate to call me. Because what we did for you today was we found you the best possible rate because I have access to all the carriers. So if anyone comes in here and tries to tell you to replace something, call me. And honestly, if they have something better than what I gave you, I'll tell you to go with them. If you say a sentence like that, your clients will have so much more trust for you. And if somebody else comes in, they will call you to make sure.
