Courage For Difficult Conversations

1 Jul 2020 · 26 min
Episode

1 Jul 2020 · 26 min

0:00

Dr. Aziz explains why we avoid difficult conversations and how to have them anyway. He maps the range from passive to aggressive, with assertiveness as the middle ground, then walks through concrete steps: state the issue, paraphrase what you heard, persist, make agreements. Start small if you need to.

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