White-glove onboarding has a 5% dropout rate but clients leave later because they don't know the system. Self-onboarding flunks 30% upfront, but survivors stick around at 80-90% retention. The easier path loses customers slower.
Yeah, it's definitely, I mean, it's a challenge in itself just, you know, from a volume perspective, but you know, you're gonna have that with anything. I think the biggest challenge, and this is something to definitely think about, is when you bring a client in and we're stuck in our ways, we continue to do the same thing. Unfortunately, we haven't changed this, but when you bring a client in and it's, we're gonna do 100%, like everything for you, we're gonna set it up, white glove service, you know, if you need something, let us know, we'll do it. And you might get a, you know, instead of, we have a, you know, 5% dropout buyer remorse, don't follow through rate, the people we have to refund. You might have a— if you just have like video onboardings where you're requiring the client to actually self-onboard, you might have a 30% flunk rate, but your retention is going to be, you know, 80 to 90% versus, you know, whatever it might be because you're making them learn and get into the system themselves.
