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In this brief segment, Melanie Gorman explains the classic marketing funnel as an upside‑down triangle, emphasizing that the top of the funnel consists of people seeking information rather than ready buyers. She argues that a content strategy focused solely on providing pure information can attract knowledgeable prospects, but without demonstrating depth and problem‑solving capability, those prospects may never move toward a purchase decision. The key takeaway is that informational content must also convey expertise and the ability to solve the audience’s problem to advance them down the funnel.

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