Richard ToutounjiDirector, Meet Your Network · Connecting fitness & wellness suppliers to our marketing community.

Your Team is your Greatest Asset with Colette McShane

10 Jan 2024 · 1 min

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In this interview excerpt, the franchisor (Speaker A) describes how their small franchise network—comprising six franchisees plus the founders, Colette McShane and her partner Gaz—operates with a highly hands‑on, daily communication rhythm. They rely heavily on Slack, using dedicated channels for every business function, and supplement this with frequent phone calls. This constant, multi‑channel contact ensures franchisees never feel left waiting for a response. The founder emphasizes that open communication is essential and that they actively learn from franchisees, valuing their ideas and incorporating them into the business, reflecting a collaborative leadership style.

We're quite a small team, you know, so there's only 6 franchisees and myself and my partner Gaz who run the franchisors. We chat every day, you know, we're very much hands-on, we communicate through Slack and obviously good old phone calls and catching up, but then we're on Slack every day, we've got different channels for every single part of our business.
Yep.
And there'll never be a time when a franchisee is like, oh, you know, I'm waiting for a response for this. It's very much, uh, communication is absolutely key. And sometimes I'm learning from them as well. I think that's important as a founder as well. I don't know it all. Our guys have got such a voice, you know. If they've got ideas, we'll use them.