Joshua NelsonSeven Figure Agency · Mentor / Coach at Seven Figure Agency

Always Stay In Touch With Clients

Name: Always Stay In Touch With Clients
Uploaded: 2022-02-23T01:00:08+00:00
Duration: 53 s
Channel: Joshua Nelson
Description: In this segment, Speaker A emphasizes the importance of high‑touch, consistent communication with clients to manage expectations and maintain…

23 Feb 2022 · 1 min

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In this segment, Speaker A emphasizes the importance of high‑touch, consistent communication with clients to manage expectations and maintain satisfaction. The speaker outlines three practical actions: (1) regularly calling clients to keep them informed, (2) hiring a dedicated customer‑service training specialist to improve service delivery and expectation management, and (3) proactively reaching out when Google algorithm updates cause a dip in search rankings, offering clients a short‑term budget increase to offset lost calls. The speaker argues that these simple, proactive steps can significantly strengthen client relationships and mitigate revenue loss.

Chapters

High, high touch, right? You've got it. You, you've got to touch them. You've got to communicate with them on a consistent basis and manage their expectations. And we're constantly working on that, right? Call them. Um, we are starting— I think it's the first session— I've— we've hired a customer service training specialist. I think really important. So customer service Managing expectations and then delivering results. And, and even to the point when Google makes an algorithmic change and we see a dip in rankings, pick up the phone and say, hey, you're going to see a dip in calls, would you like to offset that by increasing your click budget by $500 or $1,000 over the next 2 weeks, or whatever the time period is, and giving them the option. And something as simple as that makes all the difference in the world.