Speaker B explains how their agency maintains quality at scale: hiring US-based staff in the same time zone, rigorous hiring practices, and documented processes that keep communication clear and standards consistent as the team grows.
How do you keep up the volume and still maintain super high standards?
Well, I think part of that is Eric alluded to earlier, just our great team, right? Like, we've been fortunate to make great hires. Um, one of the things that differentiates us is the USA-based approach. Um, nothing wrong obviously with overseas talent, but not at all. Um, I actually know some SEO guys overseas that are amazing, you know, but the biggest thing that we get from that is the quality, right? So Everybody works in the same time zone, the English, the content, the communication, just everything is just a step above. So we're able to kind of deliver a little bit higher grade service, if you will, to our clients because of that. And a big piece of it is, you know, hiring, making sure you have SOPs and processes in place. So I think, you know, a world-class team with processes and standards in place is what is allowing us to keep scaling and grow.
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