Joshua NelsonSeven Figure Agency · Mentor / Coach at Seven Figure Agency

How To Hire Account Managers | Seven Figure Agency #shorts

Name: How To Hire Account Managers | Seven Figure Agency #shorts
Uploaded: 2024-08-06T19:00:12+00:00
Duration: 42 s
Channel: Joshua Nelson
Description: In this short, Joshua Nelson explains a critical scaling challenge for agency owners: hiring account managers. He defines the account manager’s core…

6 Aug 2024 · 1 min

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In this short, Joshua Nelson explains a critical scaling challenge for agency owners: hiring account managers. He defines the account manager’s core purpose as managing client relationships, delivering exceptional experiences, and maximizing client retention. He advises that when an agency reaches roughly 10–15 clients, it’s time to decide whether to continue solo or to hire an account manager and build a dedicated account management team. He emphasizes that the team should be organized around creating a superior client experience that clearly demonstrates value, turning clients into enthusiastic advocates—a definitive win for the agency.

Chapters

one of the key things you're gonna need to solve for as you grow and as you scale your agency, which is how to hire account managers. The whole purpose of the account management role within the agency is to manage the relationships, to create the great experience, and ultimately to retain the clients at the highest level. At about 10 or 15 clients, you get a decision to make. Stop here and just continue to focus on these clients so you can decide, I'm gonna hire an account manager, I'm gonna build account management team, and if your account management team is organized around how do we create such a great experience for the client and the client understands the value that we're bringing to the table so well that they're happy to be an advocate for us, that is a slam dunk win.