Joshua NelsonSeven Figure Agency · Mentor / Coach at Seven Figure Agency

Phone Prospecting Team That Works

Name: Phone Prospecting Team That Works
Uploaded: 2022-01-14T13:00:08+00:00
Duration: 16 s
Channel: Joshua Nelson
Description: In this brief dialogue, Speaker A explains that their operation runs with 11 phone representatives who handle calls daily. The team is based in the…

14 Jan 2022 · 0 min

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In this brief dialogue, Speaker A explains that their operation runs with 11 phone representatives who handle calls daily. The team is based in the Philippines, and unlike a traditional split model where Philippine workers only set appointments and U.S. staff close sales, these reps are trained to both set appointments and close deals. Speaker A emphasizes the importance of training reps to close, noting that relying solely on appointment setters can lead to issues such as no‑show appointments, which then require U.S. closers to step in. The conversation highlights the strategic choice to develop a versatile offshore sales force that can manage the entire sales funnel, reducing dependency on separate U.S. closers and mitigating appointment‑no‑show problems.

We have a total of 11 guys left right now that, you know, that handles all our calls for us. You got 11 people cranking on the phone all day, every day? Yeah. Phenomenal.
So you've got appointment setters in the Philippines and then the, like, the sales closers in the United States?
Oh no, they're trained to close in the Philippines.
Okay.
Because the last thing, if I'm training you to be an appointment setter, that can cause problems with me because you're just doing appointments for me. Because then that's what— that's when we're going to get the part of, you know, somebody says, well, you know, they set up the appointment but they didn't show up, right? So, you know, my thing is that I need to train you to be able to close, but if you can't close, then do an appointment setting so the guys over here can do the closing.
I think it's a great insight, just the idea of, look, phone prospecting and having an appointment, etc., is still viable. You're proving that it works in your agency, um, and You know, you can put Philippine workforce to work even on the sales side of the equation.