Smoother transition. | Seven Figure Agency

When a client cancels, there's lots of different things that need to be considered. We built their website, we are hosting their website. Do they want us to continue to host it? Do they want us to export the files so that they can transition it to the new provider? We've set up tracking numbers in order to track their calls, right? Do they want us to keep those tracking numbers in place? Reputation management system, marketing automation platform. We want to set clear expectations after we've kind of discussed, hey, what went wrong? Is there anything we can do to keep you on board? They say, no, we've already decided we're going this track. Okay, not a problem. Just so we're on the same page, right? We've got the website, we've got the hosting, we've got the automation platform. We've got the online directory listings and things. Do you want to just cancel outright and kind of transition those phone numbers and transition those platforms? Or are there certain things you want to keep active, right? And so we do have a maintenance dropdown that we offer our clients. I think you want to think about ways that even if a client was paying you $3,000 per month and they've decided they're going to go to another agency, you know, maybe you can retain $400 per month because the tools that you've already set up, and that's highly profitable if they decide to take that dropdown.