To scale an agency, hire an operations person first, then account managers and a personal assistant. Use the Kolbe assessment ($55) to evaluate how candidates naturally work—the speaker calls it a hiring cheat code for finding people who stay and perform.
Chapters
One of the keys to scale within your agency, you have to have a great hiring process, specifically on the operations side of the equation. First thing you need to do is get yourself out of operations management. Outside of that, you're also gonna hire account managers, and then you need a personal assistant to free your time. This is a Kolbe assessment. This mechanism gives you the ability to test yourself, test your team, and understand what they're operating modality is. We're hiring for positions, we run them through a Kolbe assessment, it costs about $55, and knowing the cheat code, knowing what you're looking for, you can be more consistent with getting the right people that are actually going to do the work and that are going to be loyal and stick with you long term, which is the key to deliver results for your clients, to grow your team, and to scale your operations.