Joshua NelsonSeven Figure Agency · Mentor / Coach at Seven Figure Agency

Treat Team Relationships Like a Client

Name: Treat Team Relationships Like a Client
Uploaded: 2021-12-24T13:00:30+00:00
Duration: 55 s
Channel: Joshua Nelson
Description: In this brief dialogue, Speaker A emphasizes the importance of building genuine relationships with remote or international talent, likening the approach…

24 Dec 2021 · 1 min

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In this brief dialogue, Speaker A emphasizes the importance of building genuine relationships with remote or international talent, likening the approach to cultivating client relationships. By expressing appreciation and treating remote workers as close friends, they have achieved high-quality work, low turnover, and lasting satisfaction. Speaker B reinforces this insight, warning against treating overseas hires as generic virtual assistants. Instead, they advocate treating them as if they were colleagues working side‑by‑side in a U.S. office—getting to know their strengths, caring for them as individuals, and integrating them fully into the team. The conversation underscores that personal connection drives better performance and retention among remote team members.

Chapters

Building relationships. I think that's the most important thing. Like, that's how you land clients. You build relationships. So I just built relationships with these people and was like, hey, I can't run my business without you. So I love you. Like, let's be best friends. And then they felt that. And then I got some of the best work. And, you know, obviously they're still with me and extremely happy. And I don't see anybody leaving. Our turnover rate is extremely low.
So, so good. I think the key insight for you guys is you think about this and whether you're going to set up an operation or you're just going to hire international talent is don't treat them as VAs, like random people that are in your company that you just throw tasks at. Treat them like as if they were somebody working right next to you in your office in the United States. Get to know them. Get to know what their strengths are, like care about them as individuals and treat them like a true team member. And you'll be amazed how that resonates in a different way.