Short interview clip from Andy Neary in which Speaker B describes daily rituals at their agency, emphasizing responsiveness to clients as the top priority. The speaker contrasts ongoing operational tasks (e.g., vendor/leasing issues) with the primary daily goal of ensuring quick response times and high client service.
Chapters
When you look at your typical daily routine, what are some of the rituals and habits you try to deploy every day to make sure you're staying successful?
We're very big in our office on just responsiveness. You know, even over the last few years, especially since COVID when we've picked up new clients, that's the consistent theme that we're hearing is just the lack of service they were getting from their prior broker or the slow response times. And so in our office, response times are huge. And so I would say, like, kind of first and foremost, in my day, it's just our clients being taken care of. Because when. When you run an agency, you always are going to have the operational stuff you need to work on the changing processes or looking at new vendors, like, okay, we got to figure out our copier, because that lease is coming up. You know, there's all those things that are always going to be there. But at the end of the day, our clients is what makes our business. So I would say kind of our. My focus each day, or even, you know, our internal team is just clients being taken care of first. The goal to each of my day is making sure our clients are still getting that quick response of time service that they're used to.
