Andy NearyI help insurance professionals turn brand awareness into business growth.

Customer service tip: Implement the “sunset” rule 👆.

18 Feb 2025 · 0 min

Watch on YouTube

0:20

Andy Neary explains the Sunset Rule: acknowledge every customer email or call the same day, even if you don't have an answer yet. Just let them know you got it and someone's working on it.

Questions this video answers

February 18, 2025

If a client email or phone call is received within the same day, staff must send an email or call back to acknowledge receipt, even if they do not yet have an answer.

More from Andy

0:33

Stop living in the gray of maybe! Your job in sales is to get a clear yes or no

2d ago

0:43

People assume cold messages are AI. Bring humanity to your outreach!

3d ago

0:47

Stop hiding in the friend zone. If your product helps, ask for the sale!

4d ago

0:38

Stop chasing maybes! If you want the business, you have to ask for it

5d ago

0:27

How elite producers use “validation” to give prospects the confidence to hire them.

6d ago

0:52

The Transition, every great sales leader goes through: Stop being the hero and develop heroes.

6d ago

0:45

Ditch the notes and shoot in one take!

6d ago

0:23

Your health is your competitive advantage.

1w ago

0:22

The Goal That Makes Every Other Goal Possible

1w ago

0:55

A sales leader’s “gym bro” approach to mental clarity.

1w ago

0:35

Have a servant mindset, not a sales mindset!

1w ago

See all content