An insurance industry leader explains why AI works best as a tool that eliminates busywork and boosts efficiency, not one that replaces agents. He's bullish on AI but warns against fully automated sales, arguing the technology should augment human work instead.
Where do you see AI playing a big part in the sales process for insurance agencies?
I'm bullish on AI, at least for our industry. I'm hopeful we can work alongside it and not necessarily be replaced. We've been using it more as, hey, where can we get rid of redundancies? Where can we create efficiencies? I think certainly that's where the stage we're at in AI now. And who.
Knows, we may be having Robot sell insurance. I.
Hope not. But, you know, at the end of the day, what gives me, I don't know this is good or bad, what gives me. Lets me sleep at night a little bit is like just knowing. Certainly on the property casualty side, I mean, I won't call it inefficient, but look, Lloyds in London is still, they're still at a desk underwriting quotes, right? And you know, the markets, there's. There's a. There's a thousand markets and maybe one day someone can figure that out, but it's not going to be easy and it's going to take a little while.