18:51

A talk (YouTube transcript) arguing that leaders unintentionally spread negative emotional states—"emotional viruses"—that undermine team performance, especially during repeated organizational change. The speaker describes four specific patterns (Chaos Amplifier, Perfectionism Epidemic, Disconnection Drift, Change Resistance Plague) with observable symptoms and timelines, then offers the CLEAR protocol (Check, Lighten, Enter, Acknowledge, Respond) as a practical method leaders can use to prevent emotional contagion and restore team engagement and psychological safety.

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