Kenny Chapman explains why profit culture matters in organizations and how it degrades through turnover and small changes. He references Joe Calloway's book and argues that winning teams focus on shared success rather than blaming individual roles.
Freedom Friday Focus
Joe Calloway, "Be Be the Best at what Matters Most"
Europe
Hey, everybody, Kenny Chapman here coming to you with this week's video version of Freedom Friday Focus. Now, this week I'm here. I'm staying at a buddy's house, right, on a golf course. So I got to be a little bit quiet while I'm recording this, waiting for the car to come pick us up to go to Europe on this great trip Christy. Christy and I have had planned for a while. Today we're talking about profit culture. Here's the thing. Culture is one of those slippery things that can get away from you without you realizing it. You do some work, you fig fix it, you think everything's good. Next thing you know, all of a sudden, new personality, a little bit of turnover, something happens, something changes, and it begins to affect performance. The clients that I work with, that have momentum, that are gaining momentum, that are gaining market share, that are improving profits, they're paying attention to culture. Now, I know it's a soft skill thing. I know it's something that's hard to measure, but it's incredibly important. My buddy, Joe Calloway wrote a great book called Be Be the Best at what Matters Most. That's what we're talking about here. How can we help our team members improve their situation so they want to win and we pull this thing together. It's not this, oh, he did this wrong and they did that wrong and dispatch this and service that and install this and salesperson that. Let's cut through all this stuff. Let's get back to profit culture. Okay, so I'll come to you live next week from somewhere in Europe. I'm not exactly sure where I'll be, but I'll talk to you soon. So until we talk again, have a better than fantastic week and focus on your profit culture.
