Rules for Successful Training Meetings

Hey everybody, Kenny Chapman here, the blue collar coach coming to you live from service sales success school here in Baltimore. I'm shooting this video version of Freedom Friday for you. So today I thought it would be good to talk about the importance of effective training meetings here. We're having one in Baltimore. I've got the group out doing an exercise at the moment. I wanted to connect with you guys about running successful training. So I wanted to share four quick things with you today. Number one is you've got to have an agenda and a plan. I can't tell you how often I'm into companies, maybe observing a sales meeting or seeing what's going on. And I can tell that whoever's doing the training, whether it's an owner, a manager or whatever, they're not prepared. They don't know what they want to really accomplish that day. So it's critical that we have a plan, we know what we want to cover. So that's first and foremost. Second thing, we've got to keep things simple, okay? You gotta keep it simple because there's so much going on and you know, we can only have so much capacity. I think about it here in service school, I mean, this could be a ten day school, but it's two and a half, three days. So how do we chunk it down and really give that value, right? So if you've got a 30 minute one hour meeting, you have one topic to train, period. I don't care if you have 50 things you want to get accomplished and talk about paperwork and talk about housekeeping and talk about option sheets and talk about connection and on and on and on, right? So keep it simple. Three, remove your ego. Check your ego at the door. It doesn't belong. Connect with your people. Be open, be honest. The clients that I have that get the biggest bang for their buck and really have the team following them are those that are real and they'll role play things. You know, owners, managers that get in and get your hands on. They don't expect you to be perfect, they expect you to be with them. Okay? It's not about perfection, it's about accomplishing the results that you want to a comment. Those guys are getting a little bit louder on me back there. So lastly, fourth thing I want to share is that you must start and end on time. Now, as a professional speaker, one of my biggest pet peeves is seeing people not end on time. Because if I'm following a keynote person or somebody and they don't end now, they're robbing my time. That's not the case here but I know as a student I don't like people going over. Either your team needs to really be mindful of or you should be mindful of your team's because it's very, very critical. Okay? So start on time. If you don't start on time what you're saying is something else is more important than this meeting so we'll get to the meeting when we can. This needs to be priority if you're doing weeklies or if you're doing twice a week how often you're training. You've got to make it a priority. Start and end on time. Okay? So take these things into consideration. If you have any questions shoot me an email. Love to help you with your training process and evaluation I'm Kenny Chapman, the blue collar coach from Service Sales Success school in Balt. Until we talk again have a better and fantastic week and I'll see you next time.