When stakeholders disagree, timing matters: early on, iterate quickly; later, defend with evidence. Use user research and usability testing to resolve conflicts, not to please everyone. Come prepared with competitive analysis and prior research to back up your decisions.
Chapters
How do you handle conflicting feedback from stakeholders? Well, it depends on when we're getting the feedback. So if it's during the interaction phase and we're reviewing drawings or just conceptual designs, you know, we can, we can take steps and like walk through their proposed solutions or ideas, or we can just kind of say, okay, I'll, I'll take it back and, and try something else. Right. But if it's already done, we're further along and like where we've already aligned, we've already agreed. And now we're going to look at what like what's already been designed and it had already been kind of agreed upon on a lower fidelity, a lot of the times it goes down to, uh, we'll propose for user research, right? Well, if we can try that solution, but we should definitely make sure we schedule user research or usability testing to make sure that we're aligning our design with what, uh, with what the users are expecting. Right. So a lot of times default to user, user testing or usability testing. Um, and also make sure you show up with, uh, with you know, just the evidence to prove your, your design. Show some competitive analysis, show some research, things like that. So a lot of times it's just a discussion and you'll figure it out.
