Ritzie WilliamsUX & Product Design Leader | Data‑Driven, User‑Centered, and Focused on Business Growth | Strategy, Research & Scalable Systems

Conflicting stakeholder feedback? Here’s how I cut through the noise.

Name: Conflicting stakeholder feedback? Here’s how I cut through the noise.
Uploaded: 2025-05-27T19:14:27+00:00
Duration: 1 min 7 s
Channel: Ritzie Williams
Description: In this segment, the speaker explains their approach to managing scope creep in a UX project when design timelines slip. They first coordinate with…

27 May 2025 · 1 min

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1:07

In this segment, the speaker explains their approach to managing scope creep in a UX project when design timelines slip. They first coordinate with product and development teams to align expectations, then assess whether a high‑fidelity deliverable is necessary or if a low‑fidelity solution using the existing design system can suffice. The discussion emphasizes evaluating time constraints and efficiency. Finally, they apply an agile mindset: if extra time is needed, they either pull lower‑priority items out of the current sprint or shift the entire scope to the next sprint, communicating the revised schedule to stakeholders. The overall strategy is pragmatic, collaborative, and focused on delivering value within realistic timelines.

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How do you handle scope creep in a UX project? In this scenario, I assume the design took longer than expected, right? We needed it yesterday, but now we need to go into the next sprint. Well, first I talk with the product team. I talk with, uh, with the development team. I let everybody know and we figure out the next steps. Do we need to go all the way to the high fidelity? Can we leverage a low fidelity and utilize the design system for the, for what's needed? Really, it's figuring out, do we have time or can we find ways to be more efficient with the time? Because it still has to get done regardless. So there are some times, and this is like, this is an agile thought, right? It's either if we're going to take more time, then we need to pull something out and then we need to reschedule. So ideally, that's the answer. We, I say we're going to need another sprint for this. This is what was planned. Let's move that out or let's push everything back a sprint and something's not gonna happen this, this quarter or however long we've planned. So that's kind of how I handle scope creep.