Las dos cosas que más limitan de escalar a las empresas de servicios e instalaciones
Short Spanish talk (YouTube) by David Castellanos addressing owners/managers of service and installation companies. He identifies two main operational bottlenecks: (1) field evidence is often forgotten (photos, measurements not collected), and (2) poor communication between office and field (e.g., when to bill). He offers two concrete hacks: make processes mandatory (not optional) and automate them as much as possible so teams will follow them. He mentions a product called Gist that his team developed to help automate these processes and ends with a call to follow for more tips.
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